Cancellation policy

Please read this page before purchasing your One Day class tuition:
  • If a workshop is cancelled by MSTR® (e.g. due to insufficient numbers or illness), the participants will be offered a full refund, a reschedule or a credit. 
  • Do NOT book travel or accommodation until the course has been confirmed as going ahead. This announcement will be labelled on the instructor’s profile page – where you booked the course.
  • Sourcing accommodation is your responsibility.
  • MSTR® classes are run based on student numbers reaching viable levels. If viable numbers are not reached your instructor will endeavour to inform participants of cancellations at least 48hrs prior to the workshop.
  • If a participant wishes to cancel their enrolment more than 7 days prior to commencement of a workshop, a 20% administration fee will apply.
  • Workshop fees will not be refunded for cancellations within 7 days of the workshop commencement.
  • Any request to cancel or change an enrolment must be made in writing (email) to your chosen instructor.
  • When a refund is necessary or in exceptional circumstances a withdrawal is approved, the resulting credit can be transferred to another MSTR® One Day workshop.
  • Any request to transfer a credit must be made in writing to your chosen instructor.
  • A transfer can only be completed once within 12 months of the original workshop date.
  • If the participant fails to attend the subsequent workshop to which they have transferred their credit to or the 12 months expires, they will forfeit all fees.
  • Your fee will be forfeited if you fail to attend a One Day class without a prior written arrangement with your instructor.