Our Policies and Terms of Business
We believe in fairness and equality.
We believe in honesty and transparency.
We believe in client satisfaction and value.
Therefore please read our trading and business policies so you can
be assured of our ethical work model.
The following topics are included on this page...
Privacy policy
We do our utmost to protect your privacy and never disclose any information without your authorisation.
Equal Opportunities
We treat people with fairness, dignity and respect regardless of their age, gender, race or sexual orientation.
Complaints Procedure
Although complaints are extremely infrequent we deal with all complaints in an objective and unbiased manner.
Cancellation Policy
What happens if you cancel your class?
We make every opportunity to reschedule or refund your fees.
There can be sometimes be unavoidable costs so read this section.
Ethical Agreement
Please be aware of this ethical agreement before enrolment on your course. You will be asked to sign this agreement at registration.
Privacy Policy
This is the privacy notice of McLoughlin Scar Tissue Release. In this document, “we”, “our”, or “us” refer to McLoughlin Scar Tissue Release.
Introduction
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This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
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We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
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We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
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We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
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Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
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The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
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Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
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verify your identity for security purposes
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sell products to you
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provide you with our services
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provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at info@mcloughlin-scar-release.com . However, if you do so, you may not be able to use our website or our services further.
3. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
4. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples include:
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tagging an image
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clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
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leaving comments on blog posts
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@mcloughlin-scar-release.com.
5. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
6. Information relating to your method of payment
At the point of payment, you are transferred to a secure page on the website PayPal or if paying by credit/debit card payment is taken via Stripe payment gateway. No payment details are kept on our website or servers. All payment data is fully secure and safe and processed through stripe who is fully PCI compliant.
7. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
Use of information we collect through automated systems when you visit our website
8. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
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to track how you use our website
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to record whether you have seen specific messages we display on our website
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to keep you signed in our site
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to record your answers to surveys and questionnaires on our site while you complete them
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to record the conversation thread during a live chat with our support team
9. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
10. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
11. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
12. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
13. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
14. Data may be processed outside the European Union
Our website is hosted in the United Kingdom
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
Access to your own information
15. Access to your personal information
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At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
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To obtain a copy of any information that is not provided on our website you may send us a request at info@mcloughlin-scar-release.com.
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After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
16. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at info@mcloughlin-scar-release.com.
This may limit the service we can provide to you.
17. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
18. Use of site by children
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We do not sell products or provide services for purchase by children, nor do we market to children.
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If you are under 18, you may use our website only with consent from a parent or guardian
19. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
20. How you can complain
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If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@mcloughlin-scar-release.com.
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If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
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If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
21. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
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to provide you with the services you have requested;
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to comply with other law, including for the period demanded by our tax authorities;
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to support a claim or defence in court.
22. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
23. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
Specific uses of information we provide to you
24. Copyright
All text, still images, video images, logos, documents and content of this website remain the property of the publisher. All rights reserved. No part of this website may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the specific permission of the publisher as indicated on the Practitioner Resource Page of this website. Permissions can be revoked for any misuse or contravention of copyright laws. Legal action will be taken agains copyright infringements.
Equal Opportunities
We are committed to equal opportunities when you enrol as an MSTR® student or work as an MSTR® Instructor.
We aim to promote an environment that is free from all forms of unlawful or unfair discrimination and a place that values the diversity of all people.
We seek to treat people fairly, truthfully and with dignity and respect.
We will take every possible step to ensure that no person either seeking student enrolment or MSTR® instructorship with us will receive less favourable treatment or will be disadvantaged on the grounds of their:
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Age
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Disability
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Gender Reassignment
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Marriage and civil partnership
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Pregnancy and maternity
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Race
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Religion or belief
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Sex
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Sexual Orientation
We recognise that the provision of equal opportunities is not only good management practice; it also makes sound business sense. Affording everyone full dignity within the MSTR® community promotes good relationships and satisfaction amongst members, and results in a motivated, productive and creative environment which leads to service improvements in the community and classroom.
Equal opportunities helps all within the MSTR® community to develop their full potential as practitioners and instructors and creates an environment of equality for all.
We will take positive steps to ensure that the policy is known to all instructors, practitioners and students that we work with and support. We will also ensure that equal opportunity is embedded in all our procedures, day to day practices and external relationships.
Note: We reserve the right to refuse any enrolment without explanation. Fees will be refunded when purchases have been made but where enrolment is refused.
Complaints Procedure
As an MSTR® student or practitioner you may have cause for complaint against another student, practitioner or approved instructor. Please note – this is not the same as a ’cause for concern’ that may only need reassurance on a particular matter from the person/s involved.
Where possible, complaints should be resolved at first contact with the person/s involved. If the complaint cannot be resolved yourself then please contact us with as many details of the complaint as possible.
OUR POLICY
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We will promptly acknowledge receipt of complaints – usually within 7 days.
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We will assess and prioritise complaints in accordance with the urgency and/or seriousness of the issues raised. If a matter concerns an immediate risk to safety or security the response will be immediate and will be escalated appropriately.
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We will address each complaint with integrity and in an equitable, objective and unbiased manner.
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We will protect the identity of people making complaints where this is practical and appropriate. You may make a complaint anonymously but this may limit the amount of action we can take.
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After acknowledging receipt of the complaint, we will confirm whether the issue/s raised in the complaint is within our control. We will also consider the outcome/s sought by the person making the complaint and, where there is more than one issue raised, determine whether each issue needs to be separately addressed.
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Following consideration of the complaint and any investigation into the issues raised, we will contact the person making the complaint and advise them:
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the outcome of the complaint and any action we took
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the reason/s for our decision
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the remedy or resolution/s that we have proposed or put in place, and
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any options for review that may be available to the complainant, such as an internal review, external review or appeal.
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Where a person making a complaint is dissatisfied with the outcome of our review of their complaint, they may contact us with details of how and why they feel dissatisfied.
In dealing with your complaint we aim to be fair and impartial to all parties. We also seek reasonableness and equity from the complainant as we deal with the complaint in a serious and forthright manner.
Cancellation Policy
Please read this page before registering for your MSTR® course:
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After registration you will be sent an invoice (by email) from your instructor, for the amount advertised. The course fee becomes due immediately upon receipt of the invoice. Please pay the invoice promptly to ensure your place on the course.
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If a course is cancelled by an MSTR® instructor (e.g. due to insufficient numbers or illness), or if the venue has to be changed and the new venue is not agreeable to you, you will be offered either a rescheduled class or a full refund.
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Do NOT book travel or accommodation until the course has been confirmed as going ahead. This announcement will be labelled on the course dates page – where you booked the course.
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Sourcing accommodation to attend a course is your responsibility.
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MSTR® classes operate based on student numbers reaching viable levels. If viable numbers are not reached your instructor will inform you of any cancellation, at least 48hrs prior to the workshop.
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If a participant wishes to cancel their enrollment more than 7 days prior to commencement of a course, you will be entitled to a full refund (less 10% administration fee).
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Workshop fees will not be refunded for cancellations within 7 days of the workshop commencement. You may transfer to another course.
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No refunds will be made where you have already been sent a digital (PDF) or hard copy of the MSTR® training manual.
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No refunds will be made where a student has accessed information within the MSTR® Instant Access online course. This complies with Digital Sales laws and is monitored by the administrator within the website.
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Refunds will be sent only via the same pathway as the payment was received. We will not make a bank transfer or refund to a different name or account holder.
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Any request to cancel or change an enrollment must be made in writing (email) to your instructor.
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When a refund is necessary or in exceptional circumstances a withdrawal is approved, the resulting credit can be transferred to another MSTR® One Day workshop.
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Any request to transfer to another class must be made in writing to your instructor.
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Transfer to an alternative class date can only be made once. If the participant fails to attend the subsequent workshop to which they have transferred, they will forfeit all course fees.
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Your course fee payment will be forfeited if you fail to attend a One Day class, without a prior written arrangement with your instructor.
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Your completed registration form, or purchasing of the MSTR® Instant Access course, signifies your agreement with this Cancellation Policy.
Ethical Agreement
When completing the MSTR® Course Registration Form you will be asked to agree with the following Ethical Agreement statement.
This agreement applies to all MSTR® tuition:
I, the undersigned, agree to the conditions of this statement:
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I will not, without prior written consent of Alastair McLoughlin, sell, share, or reproduce the whole or any part of the content of the MSTR® (McLoughlin Scar Tissue Release®) One day class, MSTR® Video course, the MSTR® Canine or MSTR® Equine course, with or without fee or recompense. This includes the taking of screen shots, the recording or the copying of video and/or audio material, PDF (text) files and any other copyrighted materials.
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I will not, without prior written consent of Alastair McLoughlin, teach or demonstrate any part of the McLoughlin Scar Tissue Release® technique either by practical demonstration, by means of prerecorded or written material either for money or without fee.
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I will not make any video or audio recording of any part of the MSTR® training and study materials and I agree that all study materials, either online or in class, are protected by International Copyright and Intellectual Property laws.
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I acknowledge that I will fully participate in the seminar, workshop or course and I hereby expressly release Alastair McLoughlin, MSTR® Instructors and any class attendee from any and all liability in respect of any personal injury that might be sustained or become evident subsequently, however caused.
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I understand that ‘McLoughlin Scar Tissue Release®’ and ‘MSTR®’ are registered trademarks and are the sole property of Alastair McLoughlin.
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I understand and acknowledge that Alastair McLoughlin owns the Intellectual Property Rights to the MSTR® technique.
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I understand that I will be liable to prosecution in all deliberate cases of brand theft, misappropriation or any violation of the contents of this legally binding agreement.
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I also understand that I will work ethically and abide by current state laws and regulations.
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I acknowledge that I am responsible to have, or obtain, my own malpractice/public liability insurance.
You will not be permitted to take part in the class if you fail to agree to this policy and our Cancellation Policy.
Note: We reserve the right to refuse any enrolment without explanation.